Privacy Policy

Effective Date: 27/01/2025

At My Cluster, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, company name, or other information you provide via our contact forms.
Technical Information: IP address, browser type, operating system, and browsing behavior on our website.
Payment Information: If applicable, billing details for our services (processed securely through third-party providers).

2. How We Use Your Information

We use your data for the following purposes:

To respond to your inquiries and provide customer support.
To improve our website and tailor our services to your needs.
To process transactions and deliver the services you request.
To send updates about our services, promotions, or relevant industry news (only with your consent).

3. How We Protect Your Information

We implement industry-standard measures to secure your data, including encryption, firewalls, and access controls. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We do not sell or share your personal data with third parties except in the following cases:

Service Providers: Trusted third parties who assist us in delivering our services (e.g., payment processors).
Legal Obligations: When required by law or to protect our rights.

5. Cookies

Our website uses cookies to enhance user experience and analyze website traffic. By using our site, you agree to our use of cookies. You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to:

Access, update, or delete your personal data.
Withdraw consent for marketing communications.
File a complaint with a data protection authority if you believe your rights have been violated.

To exercise your rights, contact us at louis@mycluster.be.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please review it periodically for updates.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: louis@mycluster.be

Phone: +32477085517